Responding to reviews:

  • Sign in to Google My Business. If you have two or more locations, click Manage location for the location you’d like to manage.
  • Click Reviews at the top of the page. (Note that your business needs to be verified in order to respond to reviews.)
  • Click Inbox.
  • Select a customer review and click View and reply.
  • Write a response and click Submit.
  • Or, Email your response to Brad Hart Creative Group and we will handle it for you.

Source: https://support.google.com/business/answer/3474050?hl=en

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