Respond to Reviews
Positive reviews provide valuable feedback and builds trust. Occasionally you may be faced with dealing with a negative review. Initially the best way to handle this is to respond immediately. It’s rarely a good idea to ignore negative reviews. When replying to reviews, keep the following guidelines in mind:
- Be nice and don’t get personal.
- Keep it short and sweet.
- Thank your reviewers.
An abundance of positive reviews is the best way to shield your firm from negative reviews. It also helps with local visibility!
Encourage your clients to submit a review while they are in your office. Let them know that it’s quick and easy on both mobile devices or desktops. Best Local Reviews is a service that allows you to approve reviews before they are posted directly to your Google business listing. It’s unlike other services that only submit to their website. You simply input your client’s email or phone number and it sends them a message encouraging them to submit a review.