Dealing with Negative Reviews

Dealing with Negative Reviews

Respond to Reviews Positive reviews provide valuable feedback and builds trust. Occasionally you may be faced with dealing with a negative review. Initially the best way to handle this is to respond immediately. It’s rarely a good idea to ignore negative...

How To: Get Reviews

Get reviews on Google: Remind your customers to leave reviews. Let them know that it’s quick and easy to leave business reviews on mobile devices or desktop computers. Learn how to leave Google reviews Reply to reviews to build your customers’ trust. Your...

How To: Reply to Reviews

Responding to reviews: Sign in to Google My Business. If you have two or more locations, click Manage location for the location you’d like to manage. Click Reviews at the top of the page. (Note that your business needs to be verified in order to respond to...

How To: Give Reviews

Add a rating or review: Open Google Maps and make sure you’re signed in. Search for a place. Below the search box, click Write a review. In the window that appears, click the stars to score the place. If you want, you can also write a review....